Return and exchange policy

 

Welcome to Jurilento (hereinafter referred to as “we”, “us”, or “our”). This Return and Exchange Policy outlines the terms, conditions, and procedures applicable to returns and exchanges after delivery. Our goal is to ensure a fair, transparent, and reliable shopping experience for all customers.

1. Return and Exchange Period

You may request a return or exchange within 30 days from the date of delivery. Requests submitted beyond this timeframe will not be accepted.

2. Eligible Conditions for Return or Exchange

Within the eligible period, returns or exchanges may be requested under the following circumstances:

• The product has visible appearance defects.
• The product has quality-related issues that affect normal use.
• The product emits an unusual odor or has a significant color discrepancy.
• The item received does not match the order details.
• A return or exchange is requested for personal reasons, provided the item is unused, in reasonable condition, and includes all original packaging and accessories.

3. Return Procedure

To request a return, please follow the steps below:

• Contact our customer service team via email or phone and provide:
  • Order number
  • Proof of payment
  • Reason for return
  • Supporting photos or videos (if applicable)
• Our team will review your request and notify you once it is approved.
• Upon approval, you will receive the designated return address and detailed instructions.
• Please ship the product back as instructed and retain the shipping receipt or tracking information.
• After we receive and inspect the returned item, an eligible refund will be processed. For details, please refer to our Refund Policy.

4. Exchange Procedure

If you wish to request an exchange, please follow the steps below:

• Contact customer service with your order number, proof of payment, reason for exchange, and any relevant photos or videos.
• Once approved, you will receive return instructions and the designated return address.
• Send the product back according to the provided instructions.
• After inspection and approval, the replacement item will be shipped within 1–3 business days. Delivery timelines are subject to our Shipping Policy.

5. Refund Processing

Refunds are handled according to the following guidelines:

• Refund method: Refunds will be issued to the original payment method used at checkout (e.g., Visa, MasterCard).
• Processing time: Refunds are typically processed within 1–5 business days after approval. Posting times may vary depending on your bank or payment provider.
• If you do not receive your refund within this timeframe, please contact our customer service team for assistance.

6. Return Shipping Costs

Responsibility for return or exchange shipping costs is determined as follows:

• If the return or exchange is due to a product defect, quality issue, incorrect item, or significant discrepancy, return shipping costs will be covered by us.
• If the return or exchange is requested for personal reasons, return shipping costs will be borne by the customer.

7. Condition of Returned Items

Returned items must be in reasonable condition and include all original accessories, packaging, and components. We reserve the right to refuse returns or exchanges if the item shows signs of misuse, damage unrelated to product quality, or incomplete returns. All requests are reviewed on a case-by-case basis.

8. Return Label

A return label may be included in the original package or provided after return approval, depending on the specific case. Please follow the instructions provided to ensure proper identification and timely processing.

9. Contact Information

If you have any questions regarding returns or exchanges, please contact us:

Contact Address: 3020 South 154th Street, Apartment 116, SeaTac, WA 98188-2161, United States
Customer Service Phone: +1 (214) 748-3647
Customer Service Email: assist@jurilento.com
Online Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)