Order Cancellation Policy

 

Welcome to Jurilento (Hereinafter Referred To As "We") online store. This Order Cancellation Policy explains the applicable conditions, procedures, and refund arrangements related to order cancellations, so you can clearly understand how different situations are handled.

1. Order Cancellation Conditions

To ensure efficient order processing, order cancellations are subject to the following conditions.

• Orders may be cancelled directly within 48 hours after placement, provided that the order has not yet been shipped.
• If more than 48 hours have passed since the order was placed, or if the order has already been shipped, cancellation is no longer available.
• For orders that cannot be cancelled, you may wait until delivery is completed and then contact us to request a return and refund.

2. Order Cancellation Process

If you wish to request an order cancellation, please follow the steps below.

• Contact our customer service team by email or phone to submit a cancellation request, and provide the order number, payment confirmation, and other necessary information.
• Our customer service team will review your request promptly upon receipt.
• If the request is approved, we will inform you of the result at the earliest opportunity and arrange the refund accordingly.

3. Refund Process

Once an order cancellation is successfully processed, refunds will be handled as follows.

• Refund method: Refunds will be returned to the bank card originally used for payment, including Visa and MasterCard.
• Refund timing: Depending on the processing efficiency of the issuing bank, refunds are expected to be credited within 1 to 5 business days.
• If the refund is not received within the expected timeframe, please contact us for assistance.

4. Contact Information

If you have any questions regarding this Order Cancellation Policy or the status of your order, you are welcome to contact us using the details below.

Contact Address: 3020 South 154th Street, Apartment 116, SeaTac, WA 98188-2161, United States
Customer Service Phone: +1 (214) 748-3647
Customer Service Email: assist@jurilento.com
Online Hours: Monday To Friday, 9:00 To 12:30 And 14:00 To 18:00 (Europe/London, GMT/BST)