Refund Policy

 

Welcome to Jurilento (Hereinafter Referred To As "We"). This Refund Policy explains how refunds are handled after an order has been reviewed and approved, ensuring clarity regarding timelines, methods, and responsibilities when a refund is issued through our online store.

1. Scope Of Refunds

Refunds apply to orders placed through our website when a return, cancellation, or other qualifying situation has been confirmed. Refund requests are processed in accordance with the applicable order status and related policies.

2. Refund Eligibility

A refund may be issued once the relevant request has been reviewed and approved. This typically includes situations where an order has been canceled in time, or where returned items have been received and inspected according to the return process.

3. Refund Method

All refunds are returned to the original payment method used at checkout. This includes bank cards such as Visa and MasterCard. Refunds cannot be redirected to alternative payment methods.

4. Refund Processing Time

After a refund is approved, it will be processed promptly.

• Refunds are generally initiated within a short handling period after approval.
• Depending on the processing efficiency of the card issuing institution, funds are expected to be credited within 1 to 5 business days.
• If the refund does not appear within this timeframe, please contact us for further assistance.

5. Refund Confirmation

Once a refund has been initiated, a confirmation message will be sent using the contact details provided with your order. This confirmation serves as notice that the refund process is underway.

6. Partial Or Adjusted Refunds

In certain cases, refunds may reflect adjustments based on the actual order circumstances, such as returned item condition or handling requirements. Any such adjustments will be communicated clearly during the refund process.

7. Processing Delays

While we strive to process refunds promptly, delays may occasionally occur due to banking procedures or verification requirements. We appreciate your understanding should additional time be needed.

8. Contact Information

If you have questions regarding this Refund Policy or need assistance with a refund request, you are welcome to contact us using the details below.

Contact Address: 3020 South 154th Street, Apartment 116, SeaTac, WA 98188-2161, United States
Customer Service Phone: +1 (214) 748-3647
Customer Service Email: assist@jurilento.com
Online Hours: Monday To Friday, 9:00 To 12:30 And 14:00 To 18:00 (Europe/London, GMT/BST)